Privacy Policy

Introduction

LMV Removals & Waste Services LTD ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us. Please read this policy carefully to understand our views and practices regarding your personal data.

Information We Collect

We may collect and process the following types of personal data:

• Contact information — name, email address, phone number, and postal address provided when you request a quote or contact us.
• Service details — information about your move or waste removal requirements, including addresses, dates, and inventory details.
• Payment information — billing details necessary to process payments for our services.
• Technical data — IP address, browser type and version, time zone setting, operating system, and platform when you visit our website.
• Usage data — information about how you use our website, including pages visited and navigation patterns.
• Communication data — records of correspondence when you contact us via phone, email, or social media.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and deliver the services you have requested.
• To process and complete transactions, and send you related information such as quotes, invoices, and confirmations.
• To communicate with you about your booking, including scheduling, updates, and follow-ups.
• To respond to your enquiries, comments, or concerns.
• To improve our website, services, and customer experience.
• To comply with legal obligations and resolve any disputes.

Legal Basis for Processing

We process your personal data on the following legal grounds under the UK GDPR:

• Contract — processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
• Legitimate interests — processing is necessary for our legitimate business interests, such as improving our services and communicating with you, provided these interests are not overridden by your rights.
• Legal obligation — processing is necessary to comply with a legal obligation to which we are subject.
• Consent — where you have given clear consent for us to process your personal data for a specific purpose.

Sharing Your Information

We do not sell your personal data. We may share your information with:

• Service providers — trusted third parties who assist us in operating our business, such as payment processors and IT support providers, bound by confidentiality obligations.
• Legal authorities — if required by law, regulation, or legal process.
• Business transfers — in connection with any merger, sale of company assets, or acquisition, your personal data may be transferred.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. We typically retain service records for up to 6 years after the completion of a service, in line with UK statutory limitation periods. When your data is no longer required, it will be securely deleted or anonymised.

Your Rights

Under UK data protection law, you have the following rights:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request erasure of your personal data.
• The right to restrict or object to our processing of your data.
• The right to data portability.
• The right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at lmvinfo1@gmail.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your data.